As a true advocate for building and maintaining team morale, Sandy Confer brought all her experience on fostering team engagement whilst managing a service desk. She highlighted the importance of keeping teams motivated, having fun, and working together at all times, and, most importantly, provided a wide range of different strategies, practical tips, ideas, and activities to do so.

Sandy Confer is an IT Support Specialist with many years of experience in the field. She served as a Technical Support Associate for many years at Brodart, and is currently working in education as IT Support Specialist at Penn State University.