Yet-another-ITIL-auhor, Mark Smalley is here to talk experience, reflect on happiness at the workplace, and share some of his thoughts on "High-velocity IT" and its spin-off, "Reflections on High-velocity IT." An absolute must for Service Management professionals out there!

Self-defined as The IT Paradigmologist, Mark Smalley is an ITIL author and co-author, IT Management consultant and trainer, advisor, and former ambassador of organizations such as DevOps Agile Skills Association and ASL BiSL Foundation. His main area of interest is the management of IT systems and services.