Governance is a balancing act of speed and risk. Best Buy's Dan Aragon certainly has some experience on this topic, and he doesn't hesitate to share! Join Matt and Dan's discussion on managing processes, maturity, governance, and incident management for a take on those subjects.

Dan Aragon is a passionate and caring service management practitioner experienced in building practical and successful service management delivery teams and processes that create value in organizations. He has years of experience owning IT processes in Financial Services, Health, and Retail organizations. His most recent experience as a Director of IT Service Management Process at Best Buy has him pushing Service Management governance to do more for the organization.