<p>In this episode, we embark on a journey into the vital world of conflict resolution and customer complaint handling. </p>

Mastering Active Listening and Empathy: Essential Skills for Convenience Store Managers

This podcast is for assistant managers looking to get promoted to store managers and new store managers. Getting promoted is the easy part. Keeping the job and becoming good at it is where I can help. Good results, good work-life balance, and big bonuses are what I'm talking about!