<a href="https://www.linkedin.com/in/jan-young-cx/" target="_blank" rel="noopener noreferer">Jan Young</a> is a Customer Success Consultant at The Success League and an advisor to some of the most beloved CS brands and communities like Catalyst, Gain Grow Retain and CS Insider. 
 
A leader in Customer Success for over 13 years, Jan is a great person to help us answer the question &quot;What does it take to be a great Customer Success Leader?&quot;. By blending the purpose of CS leadership with agile methodologies, business acumen and emotional intelligence, she brings a powerful and fresh perspective to the discussion of the role of a CS leader. 
 
We covered a multitude of topics: the power of storytelling, why you should have a pragmatic customer journey and the importance of creating a roadmap for your CS organisation.
 
You will leave this session inspired to approach your every day as a CS leader differently. 
 
Music: Workday by Scott Dugdale

Margaret Harrison on Mastering Change Management To Drive Results

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. 

We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.