From the conversation, please find links to the following content: <ul><li>Mazen's CMSWire Article: <a href="https://www.cmswire.com/customer-experience/converge-customer-experience-and-digital-to-thrive-in-2021/">Converge Customer Experience and Digital to Thrive in 2021</a></li><li><a href="https://www.westmonroe.com/perspectives/report/quarterly-executive-poll-q1-2021">West Monroe's Quarterly Executive Poll - 2021 Q1</a></li><li>West Monroe POV: <a href="https://www.westmonroe.com/perspectives/point-of-view/agile-multidisciplinary-teams">The promise of agile, multidisciplinary teams is real</a></li></ul> We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at <a href="mailto:thisiscx@westmonroe.com">thisiscx@westmonroe.com</a> or message us via social:<ul><li>Mike Manfredo: @mmanfredo0528, <a href="https://www.linkedin.com/in/michaelmanfredo/">https://www.linkedin.com/in/michaelmanfredo/</a></li><li>Mazen Ghalayini: @MazenGhalayini, <a href="https://www.linkedin.com/in/mazenghalayini/">https://www.linkedin.com/in/mazenghalayini/</a></li></ul> If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on <a href="https://podcasts.apple.com/us/podcast/this-is-cx/id1227071319">iTunes</a> or <a href="https://open.spotify.com/show/5NqKP9htPTsLCWShPurEfv?si=9Pd4CWU_SsOij58J0WrpoQ">Spotify</a>.

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.