For any bibliophiles, these trends are also highlighted in Paul’s interview for the CMSWire article: <a href="https://www.cmswire.com/customer-experience/what-to-expect-from-cx-in-2020-3-accelerating-trends/">What to Expect From CX in 2020: 3 Accelerating Trends</a>.Paul and Mike would love to hear your thoughts on trends or wishes for 2020! Email us at <a href="mailto:thisiscx@wmp.com">thisiscx@wmp.com</a> or message us via social:<ul><li>Paul Hagen: @PaulHagen, <a href="https://www.linkedin.com/in/hagen2020/">https://www.linkedin.com/in/hagen2020/</a></li><li>Mike Manfredo: @mmanfredo0528, <a href="https://www.linkedin.com/in/michaelmanfredo/">https://www.linkedin.com/in/michaelmanfredo/</a></li></ul>If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on <a href="https://podcasts.apple.com/us/podcast/this-is-cx/id1227071319">iTunes</a> or <a href="https://open.spotify.com/show/5NqKP9htPTsLCWShPurEfv?si=9Pd4CWU_SsOij58J0WrpoQ">Spotify</a>.

Come Together: The Merging of Customer Experience and Customer Success

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.