<p>The Wall Street Journey article that Mike and Paul reference can be found below:</p>
<p>Safdar, Khadeeja, and Inti Pacheco. “The Dubious Management Fad Sweeping Corporate America.” The Wall Street Journal, Dow Jones &amp; Company, 15 May 2019, <a href="http://www.wsj.com/articles/the-dubious-management-fad-sweeping-corporate-america-11557932084">www.wsj.com/articles/the-dubious-management-fad-sweeping-corporate-america-11557932084</a>.</p>

An Interview with Kyle McSlarrow, Senior Vice President of CX Strategy and Journey Design for Comcast

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.