The caliber and quality of the team delivering the results heavily influences the customer experience.  While team building certainly involves recruiting stellar players, the environment that they perform in can be as important as their ability when it comes to driving best in class experiences.  In this episode, we hear from the Senior Director of Global Enablement at Cisco, Roy Skillicorn. 

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.