Send us Fan Mail You’ve probably heard that “the soft skills are actually the hardest skills.” But what happens when your interpersonal skills are put to the test in the most chaotic and emotionally charged moments of patient care? In this episode, we unpack why so-called “difficult” patients behave the way they do, how fear and loss of control drive conflict, and why oncology physical therapists are uniquely equipped to navigate these moments with clarity and confidence. You’ll hear practica...