What happens when a client relationship comes to an end? Do you wind things down gracefully? Are you easy to do business with, or do you make it difficult for folks to leave? In this episode, I share share one key to building a strong brand and repeat customers.

002: 2 Reasons to Use a Notebook

In the last 20 years, I’ve worn many hats—entrepreneur, businessman, husband, and father. My leadership style and approach to business are shaped by the belief that all people are innately worthwhile. I blog at the intersection of my passion for business, technology, leadership, and living an integrated life.