This Week: Elevating Customer Service, Rewards, and Loyalty with Verizon Consumer Group CEO, Sowmyanarayan Sampath from The Week with Roger

This Week: Elevating Customer Service, Rewards, and Loyalty with Verizon Consumer Group CEO, Sowmyanarayan Sampath

12 minutes Posted Jun 30, 2025 at 4:15 am.

Enhancing customer service through technology 02:58 Proactive problem solving with AI 05:10 My Verizon app features and impact 08:31 Verizon's My Access rewards focus 09:55 Verizon's multi-tiered loyalty strategy 10:29 Long-term customer service goals 11:27 Episode wrap-upTags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision

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Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.00:24 Enhancing customer service through technology 02:58 Proactive problem solving with AI 05:10 My Verizon app features and impact 08:31 Verizon's My Access rewards focus 09:55 Verizon's multi-tiered loyalty strategy 10:29 Long-term customer service goals 11:27 Episode wrap-upTags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision

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