S5E02 - Digital Trust: What Causes Customers to Convert from The Walk Around

S5E02 - Digital Trust: What Causes Customers to Convert

22 minutes Posted Feb 27, 2026 at 1:59 pm.

Brian returns for a third time! 2:00 - Digital retailing & AI in 20265:53 - Optimizing your dealership’s digital presence8:30 - Brian’s first impressions on JM&A Group’s Gyde platform10:33 - Getting smart with appraisals and inventory management16:32 - How service and sales can collaborate on service lane acquisition19:37 - The coming wave of used EVsLiked this episode? Find our full episode library ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.

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Brian Kramer from Cars.com makes his third podcast appearance with us to share industry insights on the future of AI and digital retailing, how process drives profitability, and the wave of demand for used EVs in 2026.For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Brian returns for a third time! 2:00 - Digital retailing & AI in 20265:53 - Optimizing your dealership’s digital presence8:30 - Brian’s first impressions on JM&A Group’s Gyde platform10:33 - Getting smart with appraisals and inventory management16:32 - How service and sales can collaborate on service lane acquisition19:37 - The coming wave of used EVsLiked this episode? Find our full episode library ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.

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