In episode 92, host Eric Dickmann interviews Brian Kale. Brian is a customer service advocate, CX industry insider, and Head of Customer Success at Bank Novo. a small business banking platform connecting business owners to no-fee checking and debit accounts. He&apos;s been helping companies better understand their customers by building better products for their needs. For show notes and a  list of resources mentioned in this episode, please visit: <a href='https://fiveechelon.com/being-customer-advocate-within-your-business-s6ep11/'>https://fiveechelon.com/being-customer-advocate-within-your-business-s6ep11/ </a> A fractional CMO can help build out a comprehensive marketing strategy and execute targeted campaigns designed to increase awareness and generate demand for your business...without the expense of a full-time hire. The Five Echelon Group - Fractional CMO and strategic marketing advisory services designed for SMBs looking to grow. Learn more at:&nbsp;<a href="https://fiveechelon.com">https://fiveechelon.com</a>

How Introverts Can Learn to Network Like a Pro with Matthew Pollard

The Virtual CMO podcast discusses growth marketing strategies for SMBs and how new technologies are improving marketing effectiveness. Hosted by Eric Dickmann, founder of The Five Echelon Group and a fractional CMO, the podcast focuses on building strategic marketing plans and executing successful growth marketing programs. It includes interviews with industry thought leaders who share their experiences and insights. The show highlights new marketing automation platforms, AI-enabled tools, and other cutting-edge technologies that can enhance marketing campaigns.&nbsp;