In this episode, Graham O’Keefe and Jonathan Menard of Agios Therapeutics Inc. discuss challenges and strategies for training in a virtual manufacturing environment. As a company without in-house labs or production, Agios Therapeutics Inc. transformed its training from 85% reliance on "read and understood" documents to a blended, engaging approach for departments like Quality, Supply Chain, and Clinical Operations. Key successes include implementing formal On-the-Job Training (OJT) in a virtual setting and developing a robust CTWG training matrix. Jonathan stresses that effective training relies on balancing consistency with flexibility through stakeholder collaboration.