The Support Helpdesk
The Support Helpdesk
Bill Bounds and Mercer Smith
Episode 3 - Outsourcing Tier 1 Tickets
41 minutes Posted Aug 20, 2019 at 8:27 am.
0:00
41:05
Download MP3
Show notes
Bill and Mercer are joined by Jim Coe, formerly of The Yeomen, and Conor Pendergrast from Expensify to talk about how to consider your goals and weigh your options when exploring outsourced support.
Guest experts: Jim Coe (jamespcoe.com) Conor Pendergrast (conorpendergrast.com)
Music by Flavio Mangione