Send us Fan Mail Three million calls a month is not a marketing flex. It’s a signal that higher education is moving into a new operating model, where AI can expand student support without pushing humans out of the picture. I sit down with Ruben Harris and Timor Maester, co-founders of Outrival (and previously Career Karma), to unpack what they mean by a “digital workforce” and why outbound AI agents are becoming a real tool for admissions, advising, retention, and re-enrollment. We get...