Send us Fan Mail Forget the clichés about online college. We take a clear-eyed look at the University of Phoenix with CIO Jamie Smith and unpack how how the university is rebuilding around a simple rule: design for working learners by assuming school is the third priority after family and work. That shift changes everything—from the reliability of the tech stack to the tone of a nudge—and it’s driving a wave of practical innovation that blends human care with AI “bionics.” Jamie shares how P...