Customer centricity is about bringing the human dimension to everything that you do with your product. To create that process, you need to create an environment where product managers can innovate and thrive. Daniel Harris, Experience Strategy Director at cxpartners joins us on the podcast to talk all about how to deliver that great customer experience to all who invest if your product.Featured Links: Follow Daniel on <a href='https://www.linkedin.com/in/danielgharris/'>LinkedIn</a> and <a href='https://twitter.com/danramble'>Twitter</a> | &apos;The State of Customer Centricty&apos; model at <a href='https://www.cxpartners.co.uk/the-state-of-customer-centricity'>CX Partners</a> | &apos;Developing a Customer Centric Mindset&apos; talk by Amon Kiplagat at Mind The Product <a href='https://www.mindtheproduct.com/developing-a-customer-centric-mindset-by-amon-kiplagat/'>ProductTank Birmingham</a>

Customer Centricity: Part 2 (of 2) - Daniel Harris on The Product Experience

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.