The PMO Podcast™
The PMO Podcast™
Mark Price Perry
Episode 076: PMO Studies Part X - Project Rescue Best Practices
13 minutes Posted Mar 6, 2007 at 3:00 pm.
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Show notes
This week The PMO Podcast™ Featured Story presents, "PMO Studies Part X - Project Rescue Best Practices", presented by Mark Perry (about Mark), host of The PMO Podcast™. Recently, The PMO Podcast engaged in a study of twenty-five PMOs to observe, listen, and learn from a wide variety of PMO Managers with the objective in mind to share these findings in a series of short, podcast episodes, each focused on a particular tip, technique, or finding in general. And this episode is the tenth and last in the series, which is focused on project rescue best practices.

The PMO Podcast™ Points Memo presents, “Delighting Customers is Always a Good Thing." How many times have you heard someone say in a state of frustration, “This business would be great except for all of the customers.” Of course, customers are the reason for the business and delighting them is always a good thing, no matter what. Take the case of George Crum, back in 1853. Hear how is frustration with a customer led to a billion dollar industry, the potato chip business.

The PMO Podcast™ Mailbag answers a listener question about what a project manager can do when a vendor fails to comply with the contract.

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