In this episode of The Platform Pioneers, we sit down with Sebastian Bleser, VP of Supply Chain at Seven Senders, the leading platform for cross-border parcel delivery in Europe. He is also the CEO of Seven Senders Services, creating a fully digital customs solution for e-commerce export and import. 

During our conversation, Sebastian highlights key principles for platform business success, emphasizing the importance of prioritizing customer-centricity and data-driven decision-making. He talks about how customer obsession, demonstrated by big players such as Amazon, sets a high standard for customer experience by putting customers first, identifying their demands, and aligning supply chains and processes accordingly. Sebastian also discusses diversified growth strategies in platform businesses. He mentions that growth can arise from increasing market demand or optimizing internal processes to reduce costs, which is crucial in times of budget constraints. The conversation touches on how Seven Senders expands its services to enhance customer experience and reduce costs, offering innovative solutions such as a fully digital customs system and convenience-oriented delivery products. 

These insights offer valuable guidance for platform enthusiasts and business professionals who are interested in how platform businesses make cross-border operations more efficient. 

Shownotes:
Seven Senders Website
Guest: Sebastian Bleser
Host: Cyrosch Kalateh