Episode 2 Show Notes

Katharine co-hosts our interview with Steve Raguskus – Director of Operations for Proesis Bio, as he discusses his background, the blank canvas of a start-up, and what lead him to Proesis.

We talk about the Proesis core values and the context of what they mean.

Steve discusses his take on our core values and how they relate to what we do daily using recent real-world examples. In particular, Steve focuses on his current donation experience and how that translates to our core value of "Fierce Donor Advocacy.”

• Both Donors and Staff deserve a predictable experience
• The role of the Center Director of a Plasma Center in providing a positive donor and staff experience

Links:

Von Willebrand’s Disease

 Quotes:

“…customers will never love a company until the employees love it first.” Simon Sinek