The Parts Girl Podcast

Todd Katcher is the Managing Partner at Digital Dealership System, specializing in advancing automotive retail technology through innovative digital signage solutions. His expertise focuses on enhancing dealership customer experiences and operational efficiency​. Kaylee Felio and Todd Katcher discuss the transformative impact of dealership technology on motivating and managing dealership teams. Digital Dealership System is at the forefront of revolutionizing how car dealerships operate and strive for success. Through their innovative digital signage and dashboard solutions, they are creating a new standard for efficiency and accountability within the dealership industry. Todd elaborated the challenges faced by car dealerships in integrating new features and aligning technology with dealership goals. With a focus on empowering dealership staff and bridging the gap in technology, Digital Dealership System offers a user-friendly and cost-effective solution compared to other tools in the marketplace. The conversation revealed the power of real-time performance tracking and dynamic information display in motivating sales and fixed ops teams. To learn more about the Digital Dealership System and gain insights into the future of dealership technology, listen to the full episode of the Parts Girl Podcast featuring Todd Katcher. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. —----------------------------------------- Takeaways: Continuously improve by valuing dealership feedback. Transparent, accessible tech is key for dealership management. Rising demand for integrated products revolutionizes operations. Quote “I think the biggest thing is when you hear back from a customer on how our product helped them.” -Todd Katcher Connect: Todd Katcher LinkedIn: www.linkedin.com/in/toddkatcher Website: www.digitaldealershipsystem.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Emily LaCroix is a dynamic and accomplished marketer with a passion for community relations and building strong relationships within the automotive industry. She is also the Marketing Director at Berger Chevrolet, one of the top 1% of Chevy dealerships in the Nation, excelling in both Fixed and Variable Operations, and has earned Dealer of the Year Award eleven times. In this episode of the Parts Girl Podcast, Emily LaCroix joins host Kaylee Felio to delve into her extensive experience in community relations and innovative employee-focused marketing within the automotive sector. She sheds light on her impactful journey, the pivotal role of community engagement, and the unique strategies executed at Berger Chevrolet. Emily LaCroix emphasizes the importance of cultivating relationships within the local community. At Berger Chevrolet, community relations are paramount, fostering stronger connections with customers and enhancing the dealership’s credibility through collaborations with local businesses and organizations. Showcasing employees in marketing initiatives is a strategic focus at Berger Chevrolet. Utilizing a variety of channels, from TV commercials and TikToks to social media and website features, Emily LaCroix ensures that the team behind the brand is prominently highlighted, building trust with customers and improving internal relations between the marketing department and employees. Emily LaCroix is also committed to community giving at Berger Chevrolet, actively participating in philanthropic activities, including breast cancer awareness and military support initiatives. This commitment not only fortifies Berger Chevrolet’s positive community image but also strengthens the dealership's ties with the local populace. Don’t miss out on the Parts Girl Podcast for an in-depth conversation with Emily LaCroix, and gain insights into successful community-centric marketing in the automotive world. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. —----------------------------------------- Takeaways Highlight employees in marketing. Engage in community and philanthropy. Foster trust for teamwork in automotive. Quote “In terms of automotive marketing, a lot changes all the time.” -Emily LaCroix Connect: Emily LaCroix LinkedIn: www.linkedin.com/in/emily-lacroix Website: www.bergerchevy.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Scott Davis is a strong business development professional, and the President and co-founder of Volie, Inc., the #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC's. He has worked with many dealers and their service departments to successfully establish or improve their BDC's. Effective communication and customer relationship management are crucial aspects of running a successful auto dealership. However, managing the dealership's business development center (BDC) manually can be a challenging and time-consuming task, impacting productivity and profitability. In this episode of the Parts Girl Podcast, Kaylee Felio speaks with Scott Davis, the co-founder of Volie, a BDC software that addresses these challenges head-on. Scott Davis shares the backstory of Volie and how it was founded to cater to the growing need for improved communication and data management in the automotive industry. Dealerships faced difficulties in identifying who to call, managing inbound and outbound calls efficiently, and maintaining customer data accuracy. Volie emerged as a solution to streamline these processes and provide dealerships with a competitive edge. Volie's call center application integrates with dealership management systems and consolidates data from various sources. This allows dealerships to build work plans based on their specific market and strategy. With Volie, dealers have complete visibility into their BDC operations and can execute their communication strategies effectively. The platform eliminates the guesswork and manual work involved, resulting in improved productivity and resource management. By leveraging Volie's automation and accountability features, dealership agents can significantly increase their productivity. The software supports agents with personalized guidance, helps manage inbound and outbound calls effectively, and provides insights to prevent double calls and missed opportunities. With focused and systematic communication, dealerships can generate more leads, schedule appointments, and minimize customer defection. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. —----------------------------------------- Takeaways Align strategy with dealership goals. Increase profits with automation. Track KPIs for informed decisions. Quote “There's nothing more important than actually doing something.” -Scott Davis Connect: Scott Davis LinkedIn: www.linkedin.com/in/scottjustindavis Website: www.volie.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Jordan Cox is the community manager of ASOTU or the Automotive State of the Union, a forward thinking content and community for dealers and industry innovators. The purpose of ASOTU is particularly close to Jordan's heart, as it showcases the achievements of various automotive stakeholders, from industry partners to frontline workers. Are you ready to dive into the world of automotive excellence and uncover the untold stories behind remarkable individuals and their contributions? In this Parts Girl Podcast episode, host Kaylee Felio and Jordan Cox delve into the incredible work being done in the automotive industry. From shining a spotlight on those who are revolutionizing the field to exploring the personal journeys of customers, this episode highlights the power of automotive excellence. One of the key topics discussed is the Automative State of the Union (ASOTU) in the automotive industry. Jordan explains how this event serves as a platform to showcase achievements, inspire stakeholders, and acknowledge the groundbreaking impact of industry players. They emphasize the importance of recognizing and appreciating the efforts of various individuals, including frontline workers, industry partners, and detailers. As a former car salesperson, Jordan Cox understands the misconceptions and astonishment surrounding their career choice with a college education. However, they passionately describe the joy of connecting with customers, building trust, and ultimately helping them find the perfect vehicle. It's about much more than just cars and parts; it's about the personal stories and journeys of each customer. Throughout the episode, Jordan Cox expresses their love for podcasts and their ability to inspire others. They highlight how Kaylee Felio's podcast has motivated individuals to be their best selves and gain confidence. Jordan emphasizes that everyone has the potential to be a hero and that small actions now can have a significant impact on future generations.  Tune in to the Parts Girl Podcast and join Kaylee Felio and Jordan Cox in exploring the power of automotive excellence, authentic connections, and the stories that drive us all. —-----------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. —----------------------------------------- Takeaways: Recognize excellence. Understand the untold stories. Appreciate and cherish loved ones. Quote “Over time, you realize what your true passion is.” -Jordan Cox Connect: Jordan Cox LinkedIn: www.linkedin.com/in/coxjordant Website: www.asotu.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Justin Pomeroy is an accomplished entrepreneur and business leader who founded and serves as Vice President of Fixed Operations & Income Development of Foundation Auto Corp, a leading provider of automotive solutions in North America. In the fast-paced world of the automotive industry, embracing growth, learning, and persistence can pave the way for success. In today’s episode of the Parts Girl Podcast, Kaylee Felio sat down with Justin Pomeroy, a seasoned professional in the field, to discuss his journey and the valuable lessons he's learned along the way. In the early stages of his career as a service advisor, Justin Pomeroy actively sought knowledge by initiating conversations with seasoned professionals on LinkedIn. By regularly consulting experts in this manner, Justin Pomeroy gradually expanded his understanding of daily tasks, reports, and pay plans, steadily honing his skills over time. Above all, Justin Pomeroy emphasizes being open to learning by putting ego aside. As his career progressed, the value of persistence in relationship-building became increasingly apparent to Justin Pomeroy, especially when navigating complex interpersonal situations. Navigating the automotive industry inevitably involves challenges, particularly when dealing with difficult managers. However, Justin Pomeroy persisted through these complex situations with great patience and relationship building. In addition to actively seeking knowledge and persisting in building relationships, Justin Pomeroy stresses the immense importance of communication in the heavily service-focused automotive industry. In an industry where customer satisfaction is crucial, Justin Pomeroy learned to maintain composure and engage in effective communication to defuse conflicts. Through the lessons learned in his extensive career journey, Justin Pomeroy has gained critical insights that can greatly empower other professionals in the automotive industry. His advice serves as an inspiration for how embracing continuous growth, learning from both positive and negative experiences, and persisting through daunting challenges can ultimately lead to fulfillment and success in the automotive field. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 ⁠www.fixedopsmarketing.com⁠. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 ⁠www.getbayley.com⁠. —----------------------------------------- Takeaways Consult experts to enhance understanding and growth. Communication builds strong work relationships and resolves conflicts. Persistence and common ground drive positive outcomes. Quote “If you fix a person's problem–whether they're mad or not, you're going to be the hero in the situation.” -Justin Pomeroy Connect: Justin Pomeroy LinkedIn: www.linkedin.com/in/justin-pomeroy-293a4b36 Website: www.foundationauto.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in Parts Operations. In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization. Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle explains the bigger opportunity lies in evaluating maintenance parts pricing, which often stays unchanged despite rising costs. By conducting thorough customer pay analysis excluding internal sales, dealers can assess actual matrix usage. Surprisingly, only about 15% of parts are actively matrixed on average. Chuck Hartle also stresses that dealerships must breakdown inventory into more detailed sources with proper coding for flexibility. This enables multiple pricing options and matrices to meet goals. He advises working with experts like PartsEdge or the dealer’s DMS vendor for guidance on optimizing inventory coding structures. By regularly analyzing customer pay data, targeting maintenance parts pricing adjustments, implementing granular inventory coding, and seeking Chuck Hartle's expert input, dealerships can make data-driven decisions to accurately optimize parts profits. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 ⁠www.fixedopsmarketing.com⁠. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 ⁠www.getbayley.com⁠. —----------------------------------------- Takeaways Only 15% of parts use matrix pricing. Focus pricing on maintenance, not just matrix. More inventory sources and price codes enable accurate pricing. Quote “Nowadays, only about 15 percent of the parts are actually being matrixed.” -Chuck Hartle Connect: Chuck Hartle LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14 Website: www.partsedge.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. —----------------------------------------- Steve Greenfield is the founder and general partner of Automotive Ventures, a global seed-stage mobility investor partnering with exceptional founders. With over 20 years of experience in the automotive technology space, he embarked on his career in 1999, selling software to car dealers, and has overseen more than $1 billion in automotive technology acquisitions. In this episode of Parts Girl Podcast, Kaylee Felio sits down with Steve Greenfield, the founder of Automotive Ventures. As an industry expert, Steve shares his valuable insights and experiences in the automotive industry, providing listeners with a deeper understanding of the present challenges and future trends. Throughout the episode, Steve Greenfield emphasizes the significance of mentorship in his career journey. He expresses gratitude for the mentors who have guided him through various phases of his entrepreneurial path. Their expertise and support have helped him navigate significant changes and make successful transitions. The COVID-19 pandemic brought unprecedented challenges for the automotive industry. However, dealerships found unexpected success in both front-end and back-end sales. As the industry slowly returns to normalcy, dealerships need to focus on sustaining the momentum by generating more business. This requires sharpening employee skills and maximizing efficiency. Companies like Automotive Ventures help dealerships by providing training and technological tools to optimize current resources and boost revenue. Looking ahead to the coming year, Steve Greenfield predicts that Artificial Intelligence (A.I.) will be a dominant theme in the automotive industry. While it may seem like an overused term, Steve encourages practical application. Instead of merely considering A.I. as a buzzword, dealerships should explore how it can enhance their operations and make their current employees more productive.  Whether through training or adopting new technologies, dealerships can leverage A.I. to increase efficiency, reduce costs, and meet customer demands effectively. As the industry continues to evolve, staying informed and adapting to changes will be crucial for success. Tune in to the Parts Girl Podcast for more thought-provoking conversations and knowledge sharing! Takeaways Embrace the power of mentorship. Focus on generating business and sharpening employee skills. Embrace AI as a tool to increase shop efficiency. Quote “Luck is where opportunity meets preparedness.” -Steve Greenfield Connect: Steve Greenfield LinkedIn: www.linkedin.com/in/stevegreenfield416 Website: www.automotiveventures.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. —----------------------------------------- Jason Goler is the Parts Manager at Parkway Honda Boston. In the fast-paced world of the automotive industry, there are dedicated professionals working behind the scenes to keep things running smoothly. Parts managers play a crucial role in ensuring that the right parts are available at the right time, collaborating with technicians and service managers to provide efficient service. In this episode of the Parts Girl Podcast, Kaylee Felio sits down with Jason Goler, a passionate parts manager who shared his unique journey and valuable insights. One of the striking aspects of Jason's story is his unwavering passion for cars. From a young age, he developed an interest that extended beyond the desire to simply drive. His dedication and genuine love for automobiles have propelled him into a career in the industry, where he wakes up every day excited to work with and learn more about cars. Throughout his career, Jason Goler has had the fortune of encountering mentors who have guided him along the way. These mentors took the time to explain concepts, share their knowledge, and even correct mistakes. Understanding the importance of mentorship, Jason is now committed to passing on his own knowledge and supporting others in their growth as parts managers. He believes that collaboration and the exchange of ideas are key to finding effective solutions and fostering a positive work environment. Jason Goler's journey from a young car enthusiast to a passionate and dedicated parts manager is truly inspiring. Through this interview, we gained insights into his experiences, his commitment to mentorship, and his vision for creating a community for parts managers. As we reflect on Jason's story, we are reminded of the importance of embracing our passions, seeking mentors, and building a supportive network. Takeaways Embrace your passion for your work. Seek out mentors and be open to learning from others. Build a community of like-minded professionals in your field. Quote “You learn a lot from everyone that you work with whether you realize it or not.” -Jason Goler Connect: Jason Goler LinkedIn: www.linkedin.com/in/jason-goler-a68a65106 Website: www.parkwayhonda.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 ⁠www.fixedopsmarketing.com⁠. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 ⁠www.getbayley.com⁠. —----------------------------------------- Billy Milone is the current service director of the Bob King Automotive Group. He is also an experienced fixed ops director with a demonstrated history of working in the automotive industry. In the ever-evolving automotive industry, leaders face various challenges, from making tough decisions about employees to adapting to the shifting expectations of the new generation. In a recent episode of the Parts Girl Podcast, Kaylee Felio sat down with Billy Milone, to discuss these challenges and share lessons he learned. One significant lesson from Billy Milone's experience is the power of collaborative decision-making. Billy Milone believes in involving his team members in the decision-making process, including shop foreman, lead advisors, and other team members. Collaboration also improves communication, ensuring that team members are aware of the reasoning behind decisions, promoting trust and transparency. Another crucial aspect of effective leadership highlighted in the episode is the importance of building relationships within a team. Billy Milone emphasizes the value of taking the time to connect with team members on a personal level, seeking to understand their lives and experiences. Building strong relationships also promotes open communication and encourages team members to share ideas and concerns, ultimately contributing to the success of the team and the organization. Billy Milone also sheds light on the changing perspectives of the new generation in the automotive industry. Young professionals prioritize flexible work hours, personal time, and being part of something big rather than simply focusing on monetary rewards. Leaders must provide clear paths for growth and advancement within the organization. By understanding the motivations and desires of the new generation, leaders can create an environment that fosters satisfaction, engagement, and loyalty. Takeaways Collaborative decision-making improves decision quality. Build strong relationships with team members. Understand the needs and desires of the new generation. Quote “The biggest challenge for me is firing somebody. I don't like doing it.” -Billy Milone Connect: Billy Milone LinkedIn: www.linkedin.com/in/billymilone Website: www.bobkingauto.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com. Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today. ⚙️ www.fixedopsmarketing.com 🚘 www.linkedin.com/company/fixed-ops-marketing Jeremy Stephens is the Director of Fixed Operations of the Hiester Automotive Group. He started his career in the automotive business at a local service station. Later on, he became a technician at a Chevrolet dealership and continued in that role until 2010. He is also a certified John Maxwell Leadership Coach, and currently assist other managers in developing their leadership skills through coaching and training. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Jeremy Stephens, a Fixed Operations Director at the Heister Automotive Group in North Carolina. Jeremy Stephens shares his experience in the industry, including a tragic event that led him back to the dealership. They also discuss the importance of leadership and training the next generation in the automotive industry. One crucial takeaway from Jeremy's experience is the importance of consistency. Regardless of the industry, ideas and initiatives must be implemented and followed through consistently for growth and development to occur. This consistency drives improvement, customer satisfaction, and overall success within the dealership. Jeremy Stephens also emphasizes that leadership is not an innate quality, but a trainable skill. While some individuals may naturally possess certain leadership characteristics, anyone can become an effective leader with the right mindset and training. Developing oneself as a leader is the crucial first step in imparting that knowledge to others and building a culture of leadership within the organization. To maintain a competitive edge in the automotive industry, it is crucial to attract and retain talented employees. By focusing on personal growth, cultivating leadership skills, and consistently exhibiting a commitment to excellence, individuals can create an environment of growth and development that attracts and retains exceptional talent. Whether you're a seasoned professional or a newcomer to the industry, these insights serve as a valuable guide in cultivating exceptional leadership skills and driving growth within your organization. Takeaways Consistently follow through with ideas. Leadership is trainable. Development starts with yourself. Quote “When you start focusing on yourself, everything just kind of falls into place.” -Jeremy Stephens Connect: Jeremy Stephens LinkedIn: www.linkedin.com/in/jeremyfixedops Website: www.hiesterauto.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message