Whose voice really matters when you develop a new program? What kind of insight does it take to develop a successful program? On the other hand, is there a first step that really leads toward a program disaster ... and can it be avoided? A game changer for how nonprofits can approach their work with clients is taking a trauma-informed approach, looking holistically at the different and varied experiences of individuals rather than just their symptoms. In the latest episode of The Nonprofit Expert podcast, macro-level social work expert Benita Robinson explains more about this approach. Listen as she and host Mary Gladstone-Highland discuss taking a proactive approach to program design, making sure our programs aren't retraumatizing individuals, while also considering the potential impact of programs on staff. You don't want to miss it!Here are some highlights you don't want to miss: