The New Wave of Healthcare

In this episode we interview someone who was recently diagnosed with COVID-19. Our interviewee walks us through the process of identifying symptoms, trying to get tested and diagnosed and what comes next once you have been diagnosed with COVID-19. She provides advice on what she wishes she knew before being diagnosed and what conversations we can have with loved ones to prepare. Patient Safety Resources for COVID-19: https://www.qualityhealth.org/wpsc/patient-safety-initiatives/covid-19-patient-resources/ PRODUCED BY: Kinsey Gray | Program Coordinator, Foundation for Health Care Quality THEME MUSIC: Banadu | Seattle, WA: @banadu

Join us as we speak with entrepreneur and author, Robin Shapiro about her new book The Secret Language of Healthcare: How to Ask for the Care you Deserve. Listen as Robin discusses her background in health advocacy, inspiration for this book and what's next! Robin's Bio: Robin has worked in health care-related public relations, public affairs, crisis management, marketing and advocacy work since 1988. She founded Health Advocacy Strategies and co-founded Health Perspectives Group LLC, an award-winning family of healthcare engagement and technology companies. It is through her work helping patients communicate their health care stories, goals and wishes that led her to co-found Allied Health Advocates in 2008, the first independent health advocacy company for patients wanting to hire a private advocate. Her visionary approach to engaging people in their health care led her to create companies, programs and a not-for-profit organization to ultimately support the idea of helping people with medical navigation and decision-making. She is co-founder and currently is the Board Chair of the Washington State Health Advocacy Association (WASHAA). She also serves on the Seattle University Innovation & Entrepreneurship Center Board. Robin holds two bachelor degrees: in Journalism and Political Science from the University of Missouri - Columbia. She also invests in and advises start-up companies, some of which are involved in healthcare. Resources Mentioned in the Podcast: Robin's Website: www.robin-shapiro.com Washington State Health Advocacy Association: http://www.washaa.org/ Presentations: http://www.washaa.org/programs.html PRODUCED BY: Kinsey Gray | Program Coordinator, Foundation for Health Care Quality THEME MUSIC: Banadu | Seattle, WA: @banadu

In this episode, we speak to the co-founder of the Society to Improve Diagnosis in Medicine (SIDM) Paul Epner to get the skinny on the good, the bad, and the ugly of the diagnostic process and ways of using health IT and patient engagement to improve it, as well as health inequities and social determinants of health that can contribute to misdiagnosis and non-diagnosis, which we hope to expand on in future episodes. We also hear about the humble and surprisingly recent beginnings that led to the impressive current state of SIDM, what inspired its inception, and where it's headed in the future. SHOW NOTES: - SIDM PAIRED Program: Diagnosis: www.improvediagnosis.org/patients-imp…n-diagnosis/ - SIDM Patient Toolkit: www.improvediagnosis.org/patients-toolkit/ BIO: Paul L. Epner, MBA, MEd (Ex-officio) is the Chief Executive Officer and co-founder of the Society to Improve Diagnosis in Medicine (SIDM). He is also the Chair of the Coalition to Improve Diagnosis, a multi-organization collaboration. Paul is a Past President of the Clinical Laboratory Management Association (CLMA) where he also created the Increasing Clinical Effectiveness (ICE) initiative. He is a member of the CDC’s “Clinical Laboratory Integration into Healthcare Collaborative,” a consultant to their Laboratory Medicine Best Practices program (an evidence-based practice initiative), and Chair of the Coordinating Council on the Clinical Laboratory Workforce’s (CCCLW) Taskforce on Measuring Testing-Related Value. PRODUCED BY: Emily Wittenhagen | Marketing & Communications Manager, Foundation for Health Care Quality THEME MUSIC: Banadu | Seattle, WA: @banadu

In this episode, we speak with a team from the University of Washington Medical Center to explore the question, how can large hospital systems offer care to its caregivers after an adverse event? The team shares their first-hand experience of an unexpected event with a patient and how a debriefing process as part of UWMC's new Care for the Caregiver program helped them to process and understand the event and build trust with other colleagues. SHOW NOTES: AHRQ CANDOR Toolkit: https://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/candor/introduction.html BIOS: Jessica Yanny-Moody, MS, CNS, RN is the Associate Director of Safety and Quality at the University of Washington Medical Center, currently providing primary leadership for patient safety and culture change within the University of Washington Medical Center. She works collaboratively with executives, faculty and staff to identify trends, patterns, and opportunities to improve safety, quality and to reduce risk. Nicola Kaye, MN, ACNP - BC, ANP - BC works as a Teaching Associate in the Division of Cardiothoracic Surgery at the University of Washington Medicine Center, with 12 years practice in this current position providing Acute Care service progressing the patient from the ICU to discharge. James Churgai is the MCS Coordinator at the University of Washington Medical Center. He is a registered nurse who moved to the Pacific Northwest a year ago from Pennsylvania. He's been a practicing RN for about 5 years with experience in Trauma and Cardiothoracic ICUs. Matthew Gleed RN, BSN is the Assistant Nurse Manager on 5SA, the Cardiothoracic Intensive Care Unit at The University of Washington Medical Center. He has been a nurse for 10 years and served as an Acute Care Registered Nurse, Charge Nurse, Critical Care Bedside Nurse, Hemodialysis Nurse and STAT Nurse. He is currently charged with on-boarding new nurses. PRODUCED BY: Emily Wittenhagen | Marketing & Communications Manager, Foundation for Health Care Quality THEME MUSIC: Darksoft | Seattle, WA: https://soundcloud.com/darks0ft

In the inaugural episode of the New Wave of Healthcare, we explore the most burning question out there about healthcare: why oh why is it so expensive? While we way not come up with a perfect solution, Peter Dunbar, a Scotman and our very own CEO, guides us through the age-old search for the mythical "perfect system" in exploring centralization vs decentralization, localisation vs nationalisation, the US system vs the UK, Chevy care at Bentley prices, how the complex web of the system creates high costs by design, and if there's hope for us yet as we tangle our way through it. Join us! SHOW NOTES: Infographic: http://www.wapatientsafety.org/wp-content/uploads/2018/09/Emerging-Healthcare-Ecosystem-Multicare.png