10:40 Why we are doing this & Coach Chris's Background 10:40 - 25:40 People Skills  Ask questions to get to know your students * Avoid awkward silence Stop yelling at your students How would feel as that student Style of teaching tailored to that student 25:40 - 52:10 Instructor Development  Try something new Get out of your comfort zone Would you like to hangout with you? Friends vs friendly Likable, trust, expertises Corrective vs developmental feedback