Following years of record challenges and uncertainty in the airline industry, Dean Lloyd Minor welcomes Oscar Muñoz, former CEO and former executive chairman of United Airlines. They discuss the importance of leading by listening, sticking to values of empathy and open-mindedness, and growing diversity in corporate America. Over the course of their conversation, they explore the power of building trust with employees, providing honest guidance for the next generation, and how a personal health crisis can lead to meaningful revelations about life at work and at home.