The Middle Seat
Scott McCartney
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The Middle Seat, July 10, 2014
10 minutes
Posted Jul 10, 2014 at 12:00 am.
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10:18
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Scott McCartney and WSJ This Morning's Gordon Deal look at the psychology underpinning how airlines apologize to passengers.
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The Middle Seat, July 3rd, 2014
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Hacking the Airline Experience
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