The ”hands-off” leadership model is a major risk in an era of rapid change. Discover why leaders who ”build in public” and use their own tools generate far more trust than those who hide behind corporate messaging.

Maintaining a Human-Centered Soul

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.