In this episode, we reframe AI adoption where it truly belongs: as a human strategy, not just a technical one. Research shows that successful AI integration depends less on the tools themselves and more on the conditions surrounding them—psychological safety, practical skill-building, shared purpose, and ethical clarity.Teams don’t resist AI. They resist confusion, inconsistency, and unclear intentions. When people are given confidence, context, and trust, they readily embrace tools that help them serve customers more effectively.AI doesn’t transform organizations. People using AI well do. To learn more about Joseph, please contact him at josephmichelli.com/contact.