<p>In this episode, Dr. Michelli borrows from his two books about Starbucks (<a href='https://amzn.to/2DVbDjK'>The Starbucks Experience </a>and <a href='https://amzn.to/2IVRKg7'>Leading the Starbucks Way</a>) to share tips on personal and memorable frontline service.</p>

Service Recovery: How to Apologize and Build Strong Customer Relationships

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.