Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
What is VUCA & How do YOU Thrive in Volatile Times?
4 minutes Posted Mar 16, 2023 at 12:30 pm.
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Leveraging his experience as a clinical and systems psychologist, Dr. Michelli explains the VUCA framework (Volatility, Uncertainty, Complexity, and Ambiguity) and offers tools for managing business/personal challenges related to VUCA.  This episode is the first in a four-part series looking at each letter in VUCA.  Specifically, this podcast focuses on volatility.