<p>When is it a good idea to send a customer to a competitor?  Dr.  Michelli offers guidance on when and how to "send customers away."</p>

PODCAST: How to Actually Show Gratitude - The Lost Art of Appreciation

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.