This is the fourth in the five-part series, "How to Drive Delight the Mercedes-Benz Way."
In my book, <a href='https://amzn.to/2I885gK'>Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, </a>I detail how Mercedes-Benz leaders transformed their customer experience through a clearly defined set of strategic objectives. One of the target areas pursued by leaders was to fuel process and technological change to enable customer delight.
What process improvement/technology integration programs have you launched in the last six months to a year? What integrations are on your roadmap?

Target Delight Instead of Satisfaction | How to Drive Delight the Mercedes-Benz Way

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.