This is the third in a series titled "Customer Experience IS Team Member Experience."
As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE.
While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12.
Next week, we’ll look at employee engagement outcomes. For now, here are three challenge questions:
<ul><li class="yiv6190699142MsoListParagraph">Do you measure the engagement of your workforce? </li>
<li class="yiv6190699142MsoListParagraph">If so, how are you using what you learn to craft action plans that decrease the "squatters and renters" while increasing the "owners?"</li>
<li class="yiv6190699142MsoListParagraph">If you don’t measure workplace engagement, when are you going to start?</li>
</ul>

What are the REAL benefits of employee engagement? | Customer Experience IS Team Member Experience

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.