Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
Leadership is NOT Waiting to Follow – Be Thoughtful, Proactive, Humble, and Courageous
4 minutes Posted Mar 26, 2020 at 11:00 am.
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This week I'm sharing lessons from the most challenging week of my career (and quite frankly, I had it easy compared to so many). When I’m talking challenges, I’m talking about leadership challenges faced by people I’m proud to call clients and friends. Let’s start with the word – leadership.

This past week I participated with phenomenal teams who stared into an uncertain future and led.