October 1st is <a href='http://cxday.org/'>Customer Experience (CX) Day</a>!
Quite frankly, I think every day should be CX day – meaning that each day we should strive to deliver the best possible experience for our internal (team members) and our external (paying) customers.
I’d love to talk with you about how you can make EVERY DAY CX DAY –<a href='https://www.josephmichelli.com/contact/'> simply reach out to me here</a>.

Silos Do More than Hold Grain – They Hold Back Customer Experience Growth

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.