<p>Dr. Michelli discusses how business leaders drive modern adaptive process... </p>
<p><a href='https://josephmichelli.com/blog/age-of-ai/'>Read the blog post</a>.</p>

You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don‘t Do This!

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.