Dr. Michelli discusses a company ranking high on the <em style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Fortune </em>magazine “Best Companies to Work For” List...

Which Should Come First?

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.