This week Dr. Michelli offers a classic example of a principle he discusses in his new book <a href='http://800ceoread.com/products/leading_the_starbucks_way-joseph_michelli-english'>Leading the Starbucks Way.</a>  That principle is titled "mobilize the connection." <br>

Challenging Awakeness: From Favorite to Former

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.