Dr. Michelli discusses a new Epsilon study regarding drivers of repurchase intent.  He also announces his 2011 McGraw-Hill book with the working title "The Zappos Experience."

Customer Connections by the Facts Not by Total Nonsense

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.