Show notes
Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes. Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he has helped to initiate several justice system innovation projects including the British Columbia Civil Resolution Tribunal. Episode highlights include:
- A discussion of "end-to-end" design as it relates to dispute resolution
- Examples of good uses of technology in dispute resolution
- A discussion of "user-experience design"
- How mediators can begin incorporating design thinking skills