Show notes
It is no secret that mediators work with parties when they are in the midst of difficult times. As a mediator, are you aware of how the brain responds in a crisis? Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'? In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer & mediator, with specific training in behavioral science--provides a basic overview of behavioral science principles relevant to mediators and provides takeaways for how mediators can help keep parties on a productive path in mediation. Episode highlights include:
- A discussion on "the myth of rationality"
- A discussion of the common "cognitive traps" (confirmation bias, reactive devaluation, reciprocity, and endowment effect) in conflict/negotiation/mediation
- Facts versus emotions during conflict