In this episode, Bruce Ally--mediator and a Principal at A Place for Mediation Inc.--discusses how mediators can help parties 'get the full picture' when mediating accident cases.  Here are a few highlights from the episode:

• Ambulance usage may not be a reliable indicator of the severity of injury.  
• Cultural conditioning can impact whether an injured person calls for an ambulance.
• When an injured person's 'fight or flight' response kicks in, adrenaline is produced which masks pain and may cause the injured person to undervalue the injury.
• Trauma impacts memory.