Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Andy Lowenthal who is the Customer Loyalty Director at FranklinCovey. Andy has been working in the market research and customer insights field since getting his Masters in Market Research from the University of Georgia (go Bull Go Bulldogs).  Over the past 15 years, He’s been focused on designing and implementing NPS and customer experience loyalty programs for FranklinCovey.

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