In this return episode of the KPI Cafe, Dane Saville and Brent Wees start off discussing how much car dealers are expected to multitask, even in the face of "right-sized" staff, but quickly dive into different paths of thought as unexpected insights, questions, and concerns pop up throughout this hour-long session of impactful takeaways will have you thinking about your own dealership's internal processes.

Here's what you can expect: 

Catching up with Brent

• Active VP of Marketing for ALC Schools
• Quick Quote
• Other software (October launch)

Brent’s Entrance to Automotive Retail

• Graphic design
• Manta Ray magazine
• Dashboard’s “Glovebox”
• Toyota relationships

Interesting Journeys into Automotive

Context for the Episode: Solutions | Multitasking

• People business
• Tools and software to do tasks
• Complication of multitasking

Brent’s Presentation in the United Kingdom

• Applause Example: Golf Marshall
• Application to Automotive: Focus on the Job/Simplicity
• Complication: Wear More Hats
• The Truth About Multitasking

Cancellation Culture of Services and Technology

• Panic to the Bottom Line Budget
• The Ask to “Do More”
• Moving Forward from Major Cuts

How to Look at Technology and Services That Multitask on Our Behalf

• Automation | Human Team
• Will This Actually Help People? — The True Question for Leadership
• The What, Not the Who

The Role of Leadership

• 30-Day Timecrunch
• Commitment | Compassionate Leadership
• Happiness Factor
• Software / New Partnership Adoption
• Internal Mentorship Among Staff
• Management Teams

“Their Process” Issue

• Fluctuations in Performance
• Same Ole’, Same Ole’
• Accountability and Hard Sponsorship
• The Guidebook
• Blow a Dealer Principal’s Mind
• Talk is Cheap Until the Data Supports It

Balance of Vendor Services: One Vendor vs. Many Vendors

• Intention vs. Efficiency
• Foundation of Good Partners
• “Board of Directors”
• Advantages of Small Agencies

Jumping Vendors: Being Deliberate with Assessment

• Empathetic for Comfort
• Dollar Amount Attributed to Transitions/Changes
• Data Tells the Story
• Automotive Retail is a Mix of Alcoholism and Central American Politics
• Hit Pause

Companies, Strategies, or Types of Products/Solutions to Reduce Multitasking

• Quick Quote and Roadster’s Mitigation of Back-and-Forth
• Centralizing Workflows with Agencies
• Role of Networking

Lessons Learned from the Artificial Intelligence Craze

Concluding Thoughts with Brent Wees