In this edition of THE INTELLIGENT COMMUNITY: The Soul of the City, Lou speaks with Ms. Richmond who was the ICF Site Auditor of the community that was named the new Intelligent Community of the Year in December 2025 (Durham Region, Ontario, Canada). 

Cynthia Richmond, who was responsible for investigating Durham's activities and reporting to the ICF Jury, has three decades of experience in economic development and prior to retirement helped lead Arlington County, Virginia (USA) to three Top7 finishes, discusses what she saw in Durham Region and why in her view the region deserved its title. Richmond has been involved with ICF since 2008.