Phil Bernardo is the CEO of Roseus Hospitality, a short-term rental management company based in Orlando, FL. In this interview, Phil talks about the challenges facing the short-term rental industry that Roseus aims to solve. Phil shares how Roseus offers an elevated experience compared to other management companies, such as ensuring that certain items and groceries are available in the home prior to arrival, and not having to do a series of tasks in order to check out. Additionally, Phil shares how competition in the marketplace has and will continue to lead to more opportunities to enhance the experience as guests’ expectations continue to rise. Lastly, Phil’s guest experience philosophy is to set and exceed guests’ expectations every single time.