The Guest Experience Show
The Guest Experience Show
ROLLER
ROLLER's User Experience (Seb Gregory - ROLLER)
29 minutes Posted Feb 22, 2023 at 10:00 am.
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29:47
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Show notes

Seb Gregory is a Senior UX Designer for ROLLER. In this interview, Seb talks about how user experience can make or break the guest experience at critical points in the guest journey.

  • A poor UX can unravel an otherwise positive guest experience
  • ROLLER’s online checkout regularly sees small enhancements along with occasional large improvements based on the latest trends in user experience
  • ROLLER’s new progressive checkout is enabling venues to increase attendance, increase per capita spending, and reduce labor required for critical tasks