Neil Wilson is the author of Absolute Efficiency: A guide to operational efficiency in the theme park industry. Neil’s experience working at various parks in the United Kingdom, Europe, and in the United States led him to research the best ways to reduce and eliminate queues. In this interview, Neil talks about spreading crowds across a park and throughout the season, the role of technology in enhancing existing measures, and that improving efficiency should be a top-down approach that starts with leadership, rather than frontline staff.